We aim to dispatch all stock orders received before 12:00 pm Monday to Friday on the same day. We will give an estimated delivery date in the cart and at checkout, but we are unable to guarantee a delivery date and time. We use Royal Mail Tracked for smaller packages, APC for our next day courier services. Dispatch times quoted are subject to stock availability.
Delivery is free for orders over £50 for orders under £50 delivery charges will be calculated at checkout. In addition, a number of chargeable delivery upgrade options are available. Deliveries dispatched to postcodes outside the UK mainland are subject to an additional delivery charges. delivery charges are shown in the shopping cart. all delivery will be fulfilled within 2-3 working days subject to stock availability’s . Please note: Orders that are placed after 12noon on Fridays will be allocated and dispatched on the following Monday
We carry a very large stock and our active stock control system shows availability at the time you place an order. In the event we do not hold stock, we give you an estimated despatch date, which is subject to stock availability us and our suppliers. The status of your order can be checked on our site by logging in and going to 'My Account'. Due to the size of our catalogue some items can become unavailable or discontinued; in this case we will contact you immediately to ask you how you would like to proceed. If you are unsure about the availability of a product then please either use the ‘Contact Us’ page or call us on 08007566335.
We will send you an email of confirmation when your order has been dispatched. Uk mainland delivery is next working day Monday to Friday 8:00am to 7:00 pm, but very can very occasionally be subject to delays out of our control please allow up to 3 working days . We cannot accept responsibility for delivery delays due to third party couriers and delivery charges will not be refunded. Saturday deliveries are available at an additional cost. Note: A signature will be required at the time of delivery.
All pallet service deliveries will need to be booked in before a delivery attempt is made. No order will be shipped from our warehouse if a date has not been requested or discussed with the customer. Once booked your order will be shipped via Dx Nightfreight or TNT please read the couriers pallet signature procedures before signing for your delivery. If the goods can not be be checked for damage upon arrival please be sure to sign the delivery paperwork as unread. Failure to do this may result in us being unable to provide replacements. Please be aware that ALL pallet deliveries will be a kerb side drop. Whilst some drivers may be willing to help load the goods into your home this can not be guaranteed.
Two Delivery Attempts
APC require a signature on delivery. If there is any possibility the delivery address will be unattended once your order has been dispatched it is essential that you contact them to arrange an alternative delivery time. Couriers will leave a card after the first delivery attempt and will attempt one further delivery after which your order will be retained at one of their depots for collection. Collection information will be on the card left by the courier.
Orders Returned to our Retail Store
If the courier is unable to deliver after two attempts your order will be held at their local depot for your collection. If you do not collect your order or contact the local depot within the next 2 days the item will be returned to our Store. If you require your order to be dispatched again the full delivery cost will be payable.
Change of Delivery Address after Dispatch
Please note that to change a delivery address once your order has been despatched is chargeable. Once the email despatch notification has been sent, the delivery address can only be changed by contacting the courier before 16:00 pm on the day of notification. If the change of address is within the same delivery area then you may be able to re-direct your parcel at no extra cost but if not then a charge will occur. This is the fee is charged by the couriers for changes to deliveries in transit.